One frequent occurring matter landing in our inbox or phoned about seems to be encountering a quality problem with the wood flooring bought.
Product of nature
Some online retailers pride themselves on sending out free samples of wooden flooring. We on the other hand know a tiny sample can and will never show you the rich natural variety any wooden floor has. The tiny sample sent out to you by others could be pre-selected on appearance - for instance one tiny knot when you select a rustic grade.
Basing your purchase decision on just such a tiny sample is asking for problems......